Frequently Asked Questions

What is Obox VA?

Obox VA provides highly trained virtual assistants who become an extension of your team, helping you manage enquiries, schedule viewings, handle rent collection, process maintenance requests, and stay on top of compliance paperwork.

As soon as a property advert goes live, Obox VA responds to incoming leads, captures essential details, qualifies prospects and sends personalised replies — ensuring no enquiry is missed and saving your time.

Yes. Obox VA contacts prospective leads, offers available time slots, confirms appointments and sends reminders, making the whole process seamless for you and your tenants.

 

Absolutely. Obox VA collects required documents from applicants, tracks progress with referencing partners, and manages tenancy renewals and check-ins — reducing delays and admin work.

It keeps you on top of regulations by storing essential documents, flagging deadlines and sending automatic reminders so your properties remain audit-ready.

Yes. Obox VA will sends reminders, tracks incoming rent and flags overdue accounts — helping maintain steady cash flow while reducing admin time.

It logs tenant issues, prioritises jobs and updates everyone on progress — cutting back-and-forth and keeping repairs on track.

Yes. Obox VA can prepare, update and publish listings across property portals and social platforms, ensuring your marketing stays fresh and accurate.

It can act as your first responder by answering calls, WhatsApp and social enquiries, capturing key information and forwarding urgent matters.

Set-up is simple. We’ll discuss your needs, configure Obox VA to match your processes and you can be up and running within hours.

Yes. Data security and compliance are built into the service to protect your business and your customers’ information.

Pricing depends on the level of support and number of properties you manage. Contact us for a tailored quote.